1. Introduction

Felicita Group LLC ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we collect from you or that you may provide when you visit our website (the "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information: Name, postal address, email address, telephone number, and other identifiers that permit us to contact you.
Service Information: Details about your property and the services you are interested in.
Usage Information: Information about your internet connection, the equipment you use to access our Site, and usage details.

4. How We Use Your Information

We use information that we collect about you or that you provide to us:

To present our Site and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights.
To notify you about changes to our Site or any products or services we offer.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process.
To enforce or apply our terms of use and other agreements.
If we believe disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

“A garden-unit backup at 11 p.m. — they were on Carroll and then at the house inside the hour. Extracted, metered, and told us straight what the plaster would do. No scare pitch.”

Dana Whitfield

Lincoln Park homeowner

“We run restaurants on a combined sewer. When a floor drain failed after a cell, Shield kept the dining room from becoming a two-week shutdown. Equipment stayed until the readings, not the calendar.”

Marcus Hale

West Loop property manager

“An upstairs tub overflowed through two ceilings. They contained each unit, dried both, and gave us one moisture map the insurer could actually read.”

Priya Shah

Lakeview three-flat owner

“Stack leak in a pre-war building. They worked around freight hours, documented the plaster, and rebuilt the plane so you cannot see the cut. That is the standard we wanted.”

James Okafor

Hyde Park co-op board

“Slab seepage after a hard rain. Honest about what a coating would not do, then dried the stockroom and detailed the interior so we could open Monday.”

Elena Ruiz

Pilsen storefront

“Sprinkler dump on an office floor after hours. They coordinated with us on the freight, pulled the water, and had air movers running before morning tenants showed.”

Tom Brennan

Loop building engineer

PrivacyPolicy

1. Introduction

2. Information We Collect

3. How We Collect Information

4. How We Use Your Information

5. Disclosure of Your Information

6. Data Security

7. Changes to Our Privacy Policy

8. Contact Information

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